Parkway Volkswagen in 24075 Magic Mountain Parkway

Customer Reviews about Parkway Volkswagen:

• ★ ☆ ☆ ☆ ☆
  today I took my car back for the 4th time in the past 3 months to get the same thing fixed, I was told I would have a rental car when I came in, no car was there service dept said I had to wait for enterprise to pick me up which took 40 minutes, only to be dropped off and waited another 30 minutes as no car was ready their either, this experience with service has been the opposite of what you would expect, next time I am driving to another dealer.
  By Dan Chapman, February 09, 2017
• ★ ★ ★ ★ ★
  Once again a great buying experience at Parkway Automotive Group! Parkway VW's David Choi is an outstanding Manager and our salesman Eric Rosales is very knowledgeable and easy to work with. Chi the finance manager was efficient and friendly as well! This is the 5th car we have purchased/leased from Parkway and it won't be our last. Do yourself a favor and buy local from these guys! Steve Keefe the owner is a top notch guy and you won't be disappointed with Parkway VW, Hyundai, or GMC/Cadillac!
  By Marianne Peskay, December 18, 2016
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  I took a car into this dealership on 7.6.17 and dealt with the service manager Jaime Hurtado. I expressed my concern with having to bring the car in for an issue right after I had the "emissions scandal" recall done and asked him to check with the reps or VW for any kind of warranty coverage or assistance in this matter. He told me he checked and nothing was found and charged me $438.46 to replace the number 4 fuel injector and sent me on my way. I didn't think this sounded right so I called the Service Manager at New Century VW in Glendale and he informed me that there is a warranty extension from VW that covers this component and i should not have paid for it. I called Mr. Hurtado back and gave him this information which he should have already had if he indeed checked the warranty. He said he would try to see if he could get me a refund. On 7.26.17 I brought the car back in with the same problem and they found that the #1 and #2 injectors were failing and they covered them under warranty. I reminded Mr. Hurtado about the refund and he said he was still working on it and gave me no answer. Upon picking up the veh and driving away on 7.27.17 I noticed a huge crack in the windshield and a big dent in the right front door. We called back immediately and talked to Jonathon and let him know about the damage and he said he would get it taken care of for us and let Mr. Hurtado know. I emailed pics of the glass back to Jonathon and i even drove the car over there on the 28th and showed him the damages. He said he would forward it on to Mr. Hurtado and the Director Trish Lucero. Neither one called or emailed us back about the damage, I had to again go to the dealer and talk to Mr. Hurtado and ask him what was being done and he said he would get it handled for us and let Mrs Lucero know about it. I waited a few days and again received no response so on 8.9.17 the car started failing again and I drove over there to drop the car off again and asked about the windshield, dent, and the refund. Mr. Hurtado stumbled around the questions and stated that the windshield and dent were denied by Mrs Lucero and she should have notified us which she never called or emailed anyone about it. When asked about the refund he said I would have to call and ask VW corporate for a refund which is ridiculous considering he is the one who illegally charged me in breach of warranty for the repair. I called VW and they are trying to resolve it for me. I called the owner Mr. Bakshi and was told he didn't have a voicemail so i left a message with the receptionist and she said he would call me. To this day I do not have my refund, my windshield is still broken, the dent is still there, and the owner has never called me back. I would never bring a car back here ever again!
  By Dennis Hern, December 09, 2016
• ★ ★ ★ ★ ★
  I give this dealership an excellent review in all areas! Chris was a perfect salesman, not pushy or annoying, very nice, easygoing, and great to buy a car from! This is the perfect dealership to go to if you are looking for a great Volkswagen, where the salespeople don't swarm you the moment you arrive. I'd like to mention "Ken" as well, who was a superb person in the finance dept. and went out of his way to secure a lower APR for me. 5 stars*** Now I'm trying to talk my son into buying a VW there~
  By Karin Ferris, October 21, 2016

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